Release Your Time For Important Business
24/7 take care of your cloud Infrastructure
Why DXhero
Our team members have cloud experts specializing in different Google Cloud products, arranging the right cloud experts to serve you according to your different requirements and provide you with the best cloud solutions. Our professional services include monthly, quarterly or yearly corporate contracts with flexible packages for you to select.
Working with us will offer you a trusted team, cloud infrastructure experts, more flexible organizations and lower costs. If having your own cloud teams, you can still work with us based on minimum hours package per month, as you encounter major problems that your internal team can’t solve, we will help you at anytime.
Offering Cloud Billing analysis, cost management and Cloud architecture analysis services to optimize your existing Cloud architecture.
Cloud Management Service
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Free
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Standard
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Advance
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Premium
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Legacy
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Time
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5x8
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5x8
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5x8
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7x24
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7x24
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System performance alarm
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Billing analysis
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Cloud Identity and access management
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Performance report / Monthly
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Cloud optimize suggestion
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Monthly meeting
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Technical support by mail
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Technical support by phone call / whatsapp
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Dedicated 24/7 support engineer
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Support ticket quantity / monthly
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2
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10
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20
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50
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Unlimited
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New service implement work hours / monthly
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2
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15
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30
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160
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240
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Response time
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P0: in 4 hours
P1: in 8 hours P2: in 8 hours P3: in 8 hours P4: in 24 hours |
P0: in 2 hours
P1: in 2 hours P2: in 4 hours P3: in 8 hours P4: in 16 hours |
P0: in 1 hour
P1: in 1 hour P2: in 2 hours P3: in 4 hours P4: in 8 hours |
P0: in 30 min
P1: in 1 hours P2: in 2 hours P3: in 2 hours P4: in 8 hours |
P0: in 15 min
P1: in 30 min P2: in 1 hours P3: in 1 hours P4: in 2 hours |
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Monthly Fee
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Free
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- Priority 0 (P0) – A complete business down situation or single critical system down with high financial impact. The client is unable to operate.
- Priority 1 (P1) – A major component of the clients’ ability to operate is affected. Some aspects of the business can continue but its a major problem.
- Priority 2 (P2) – The clients’ core business is unaffected but the issue is affecting efficient operation by one or more people.
- Priority 3 (P3) – The issue is an inconvenience or annoying but there are clear workarounds or alternates.
- Priority 4 (P4) – The issue is a background or planned task and will be addressed when time permits or on the planned date.
Our steps of Cloud Managed Service
Customers select cloud management service package
Discuss with customers and assign suitable cloud engineer
Open IAM project editor function to our cloud engineer
Provide cloud optimization analysis and recommendation first time for free.
Provide identity & access analysis and recommendation first time for free.
Provide billing analysis first time for free.
Set up system performance alarm
Provide certain new service implementation work hours every month
Provide certain support ticket every month
Monthly report or meeting (optional)
DXhero v.s. Others
DXhero
1% MSP
20% MSP
80% MSP
Pricing
Requirement Consulting Service
Charge by pre hour, and we provide first hour free.
Cloud Implementation Service
Charge by pre hour, and we provide first hour free.
Google Cloud products
The price is cheaper than you buy directly from Google Cloud.
Q&A
We only provide Google Cloud services. However, we are willing to help you migrate from others cloud to Google Cloud.
We are confident that we are one of the best Google Cloud service providers in MENA regions, so you can try to work with us or change partners if you are not satisfied with. Moreover, many of our professional services are available in first hour free.
Our teams consist of cloud experts specialized in different Google Cloud products and can provide you with the right cloud experts for your demands right away based on monthly, quarterly or yearly corporate contracts for you. Working with us you will benefit from trusted teams, Cloud infrastructure experts, flexible organizations and lower costs.
Having your own cloud team, you can work with us based on per hour, as you encounter a major problem that your internal team can’t solve, we enable to help and support you. You also can sign a contract with us for your own cloud engineer, and we will continue to cultivate his expertise for being consulted with you.
Yes, and the process is very simple, we will arrange it for you. In addition to the fact that the price of the Google Cloud you buy will not be more expensive, we will also provide professional consulting services.
Contact us
- sales@dxhero.io
- 2 Floor, Building 12, Dubai Internet City, Dubai, U.A.E
