Observability specialists · EMEA

Observability,forward-deployed.

We build observability from the ground up and move your teams from reacting to incidents to preventing them, before IT problems become business losses.

Datadog Partner of the Year, EMEA 2025 Datadog Partner of the Year, EMEA 2026

What we do

Owning an observability tool isn't the same as getting value from it.

DXHero is an observability specialist based in Dubai, serving enterprises across EMEA. Most organizations use only part of what their observability platform can do. We close that gap, so the right signal reaches the right team before your customers notice.

A platform that covers all.Datadog
  1. 01

    Business workflows

    SyntheticsRUMWorkflow monitoring
  2. 02

    Applications

    APMLogsDatabase Monitoring
  3. 03

    Infrastructure

    InfrastructureNetwork
  4. 04

    Security

    Cloud SIEMCloud Security
DXHerosets it up and keeps it sharp: assess · implement · govern · operate

Client results

From reactive to proactive observability.

What changes when we're in.

Incident coverage · Full managed service <0.5% Quarterly missed-incident rate Publicly listed real estate group · EMEA
Resolution −70% Mean time to resolve Global conglomerate · 20+ business units
Incident coverage −80% Missed incidents Multinational retail group
Signal quality 99% Of alerts are actionable Global technology company

Numbers count from an illustrative baseline. Final figures are client results.

Our Services

Low-risk by design.

Six DXHero services across the observability lifecycle. Start with a small, fixed-scope step and go further only when you see the value.

  1. 01 Start hereAssessment & AdvisoryKnow where you stand and what to fix first.
  2. 02Implementation & OnboardingRoll out observability right, migrations included.
  3. 03Configuration & GovernanceFewer, better alerts and standards that hold.
  4. 04Solution PackagesMonitor business workflows, not only servers.
  5. 05Enablement & TrainingTeams that run observability on their own.
  6. 06Ongoing Observability ServicesOngoing support, or we run it for you.

Every service stands on its own. Most clients begin with an assessment; there is no lock-in to the next step.

Why DXHero

Leave it to the specialists.

Four reasons enterprise teams across EMEA choose DXHero to run their observability, in their words and ours.

Jonatan KosaRegional Partner ManagerDatadog
“DXHero is one of our most trusted partners, working closely with my colleagues and me to help enterprise customers successfully land and scale Datadog.”
  • Trusted partner
  • Enterprise
  • Land & scale
  1. 01

    Datadog Partner of the Year

    EMEA, in 2025 and 2026.

    Datadog Partner of the Year, EMEA 2025Datadog Partner of the Year, EMEA 2026
  2. 02

    Observability specialists

    Observability is all we do, and every engineer is Datadog-certified.

  3. 03

    Forward-deployed

    Our engineers work inside your teams, and the knowledge stays with them.

  4. 04

    Measured on outcomes

    Reliability KPIs agreed up front and reported every month.

Next step

See the plan before you commit.

A complimentary 30-minute conversation about your environment, your priorities and the observability gaps worth closing first. No commitment.