Managed observability,on your terms.
Continuous support for your own team, or day-to-day operations handed to us with a managed service backed by an SLA.
Why it matters
Go-live is the start, not the finish.
Services change, teams change and new products arrive. Without someone looking after the platform, alerts drift and costs creep.
Suitable for
- 01Teams that run Datadog and want expert backup
- 02Organizations that want Datadog operated for them
- 03Security teams that need Cloud SIEM watched around the clock
Two ways to work with us
Two operating models, matched to your team.
The difference is who owns the platform day to day.
| Client-operatedContinuous Support | DXHero-operatedManaged Service | |
|---|---|---|
| Day-to-day operation | Your team | DXHero |
| Questions and guidance | DXHero | DXHero |
| Configuration changes | Shared | DXHero |
| Incident troubleshooting | Shared | DXHero |
| Usage and billing watch | DXHero | DXHero |
| Monthly health summary | DXHero | DXHero |
| Commitment | Response-time targets | A binding SLA |
| Team | Our specialists, on call | Shared, named or dedicated |
Your teamSharedDXHero
Add-on
Managed SOC
Cloud SIEM monitoring and triage, detection rules, investigation and threat hunting by our security team. Available with either model.
Many clients start with continuous support and move to the managed service when they need an SLA.
How it runs
A steady rhythm.
- 01
Onboarding
We learn your environment and agree priorities.
- 02
Every month
Requests handled, a health summary and recommendations.
- 03
Every quarter
A review of what improved and what comes next.
FAQ
Ongoing service questions.
What is the difference between response-time targets and an SLA?
Continuous support commits to response-time targets. The managed service commits to a binding SLA, because we own the day-to-day operation.
What is not included?
New products, migrations and major redesigns are scoped as separate projects, so the monthly service stays focused on running and improving what you have.
Can we buy the SOC add-on on its own?
It comes with one of the two models. Effective security triage depends on knowing your environment.
Next step
See the plan before you commit.
A complimentary 30-minute conversation about your environment, your priorities and the observability gaps worth closing first. No commitment.